Política de envío

1. DELIVERY TIMES

Processing: 1-2 business days

Shipping: 3-5 business days

Business days = Monday through Friday (excludes weekends and public holidays)

2. SHIPPING ZONES AND RATES

CONTINENTAL UNITED STATES 🇺🇸

• Timeframe: 3-5 business days

• Orders $40.00 USD or more: FREE

• Orders under $40.00 USD: $3.95

• Tracking: ✅ Included

 

ALASKA & HAWAII 🇺🇸

• Timeframe: 3-5 business days

• Orders $40.00 USD or more: FREE

• Orders under $40.00 USD: $3.95

• Tracking: ✅ Included

 

U.S. TERRITORIES (Puerto Rico, Guam, etc.)

• Timeframe: 3-5 business days

• Shipping: $3.95 (free shipping not available)

• Tracking: ✅ Included

 

INTERNATIONAL

• Not available at this time

• Contact tawaakkul@protonmail.com for inquiries

3. ORDER TRACKING

All shipments include real-time tracking.

 

YOU WILL RECEIVE:

• ✅ Confirmation email (when your order is placed)

• ✅ Email with tracking number (when it ships, 1-2 days after order)

• ✅ Automatic status updates

 

TRACK YOUR ORDER:

• From your account: My Account → My Orders

• Email with direct tracking link

4. DELIVERY OPTIONS

HOME DELIVERY (Default)

• Delivery to your address

• 2 delivery attempts

• Schedule: Monday-Saturday

 

NOT HOME?

If the carrier cannot deliver, they will leave a notice to:

• Reschedule delivery

• Pick up at a nearby access point (available for 7 days)

5. SHIPPING ISSUES

DELAYED ORDER

If the estimated timeframe has passed, contact us:

📧 tawaakkul@protonmail.com

LOST PACKAGE

• We send a FREE replacement

• Or issue a full refund

DAMAGED PACKAGE

• Take photos and contact us within 48 hours

• We send a FREE replacement

 

ALL AT OUR EXPENSE. No cost to you.

6. ORDER MODIFICATIONS

BEFORE SHIPPING (first 1-2 days):

• Change address: Possible ✅

• Cancel order: Possible ✅

• Contact us immediately: tawaakkul@protonmail.com

AFTER SHIPPING:

• We can no longer modify the order

• You may refuse the package or return it (see Return and Refund Policy)

OUR PROMISE

At TAWAAKKUL, we prepare every order with the care you deserve. We know waiting isn’t easy, but we promise you’ll receive your product in perfect condition.

If anything goes wrong, we fix it. No excuses.

Thank you for trusting us 💛

 

Last updated: March 13, 2026

TAWAAKKUL — All rights reserved